Symavia

Legal

Privacy Policy

This policy explains how Symavia handles personal information when you visit this website, submit an inquiry, or communicate with us about a potential business relationship.

1. Scope

This Privacy Policy applies to personal information collected through the Symavia website and to business communications that begin through the website. It does not replace any separate privacy notice, contract, or other terms that may apply to a specific client, supplier, applicant, partner, or service.

2. Information We Collect

We may collect information that you provide directly, information generated when you use the website, and limited information received from business partners or referral sources.

  • Contact information: your name, company, job title, country, email address, phone number, and other details you choose to provide.
  • Inquiry information: product requirements, target market, order expectations, service interests, attachments, and the contents of your message.
  • Communication records: correspondence and follow-up information related to your inquiry or potential business relationship.
  • Technical and usage data: IP address, browser and device type, operating system, approximate location, pages viewed, referring page, access time, and similar website activity data.
  • Campaign data: referral information, UTM parameters, and similar attribution details used to understand how visitors reach the website.

3. How We Use Information

We may use personal information to:

Where applicable law requires a legal basis, we process information based on your consent, steps requested before entering into a business relationship, performance of an agreement, our legitimate business interests, or compliance with legal obligations.

  • Respond to inquiries and communicate about requested products or services.
  • Assess sourcing, supplier, distribution, quality control, logistics, or other business requirements.
  • Prepare discussions, proposals, quotations, introductions, or next steps at your request.
  • Maintain business records and manage ongoing communications.
  • Operate, secure, troubleshoot, measure, and improve the website and its content.
  • Prevent misuse, protect our rights, and comply with applicable legal or regulatory obligations.

4. Cookies, Analytics and Advertising

Cloudflare Web Analytics runs globally for basic traffic and performance measurement without cookies or localStorage identifiers. Google Tag Manager is our sole tag entry point for Google Analytics, Google Ads, LinkedIn Insight Tag, and Microsoft Clarity. In strict regions, optional analytics and advertising measurement remain off until you choose; elsewhere they run under regional defaults. You can change or withdraw your choice through Privacy choices in the footer. Personalised advertising, remarketing, and Enhanced Conversions are disabled. We do not send names, email addresses, phone numbers, companies, or inquiry content to analytics or advertising platforms. Clarity supports website-experience analysis, and all form inputs are explicitly masked.

5. How We Share Information

We do not sell personal information for monetary consideration. We may disclose information only when reasonably necessary for the purposes described in this policy, including to:

  • Website hosting, form processing, analytics, communication, security, and other service providers acting on our behalf.
  • Suppliers, manufacturers, inspection providers, logistics partners, or other business partners when you ask us to evaluate or coordinate a relevant project.
  • Professional advisers, authorities, or other parties when required by law or reasonably necessary to protect rights, safety, security, or prevent misuse.
  • A prospective or completed buyer, investor, successor, or other party involved in a merger, restructuring, financing, sale, or transfer of all or part of a business, subject to appropriate confidentiality arrangements where applicable.

6. International Processing

Symavia works with international visitors, clients, suppliers, and service providers. Personal information may therefore be processed in countries other than the country where you are located. Where required, we take reasonable steps to use appropriate contractual, organizational, or other safeguards for such processing.

7. Data Retention

We retain personal information only for as long as reasonably necessary to respond to an inquiry, manage a business relationship, maintain appropriate records, resolve disputes, enforce agreements, or satisfy legal and operational requirements. Retention periods may vary depending on the nature of the information and the purpose for which it is used.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, so information submitted online is provided at your own discretion.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restriction of personal information; object to certain processing; withdraw consent; or request a copy of information you provided. These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, use our Contact page and provide enough information for us to identify the relevant inquiry and verify your request. You may also manage cookies through your browser or available website controls.

10. Children's Privacy

This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information, please contact us so that we can review and take appropriate action.

12. Changes to This Policy

We may revise this Privacy Policy to reflect changes to the website, our business practices, service providers, or applicable requirements. The revised policy becomes effective when it is posted on this page unless stated otherwise.

13. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please use our Contact page.